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Legal
Understand when wallet points, shop fees, or payment disputes may be reviewed for refund on MeriDeal.
2-6 hrs
Wallet review time
24 hrs
Dispute review
Manual
Shop fee cases
If the same receipt is approved twice by mistake, extra points may be reversed after review.
If payment was deducted but draw entry was not recorded, support will verify logs and restore points.
If shop registration is rejected before activation, eligible fee review may be processed manually.
Product delivery issues are handled through ticket review, not automatic instant refunds.
Not refundable
01
Share payment proof and issue details.
02
Finance and support verify transaction logs.
03
Approved cases receive wallet correction or guidance.
04
Customer receives status inside support history.